AARP Understands How Important Privacy Is to Our Members
We are committed to protecting your privacy and want to make sure that you understand how your membership information is used. We also want you to be aware that you have choices about how we use this information.
What Information We Collect
When you apply for membership, we ask for basic information such as your name, contact information, and date of birth. We keep track of your participation in AARP activities and member services so we can understand our members' interests and evaluate the effectiveness of our offerings. We also collect demographic information from other sources to help us learn more about member characteristics and needs. As explained in the Questions and Answers below, we may ask for additional information in your visits to AARP.org. All of this information helps us better serve our members and improve our programs.
We share your personal information only with companies we have selected to provide official AARP member services or support AARP operations. Some of the providers of AARP member services, including many of those listed on our Products and Services area, pay a fee for access to our membership list. Our contracts with these companies require them to keep the member information strictly confidential, and allow them to use the information only to offer the contracted services to AARP and AARP members. We oversee the companies' compliance through our wholly owned subsidiary, AARP Services, Inc.
Other AARP affiliates, such as the AARP Foundation, may also have access to member information. Finally, we may release personal member information on the rare occasions when we are required to do so by law, or when necessary or appropriate to comply with legal process or to protect or defend AARP and its members. We do not sell or rent member information to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits.
We respect your choices. If you do not want us to share your information with providers of AARP member services, you can contact us as specified below. You should then stop receiving AARP service provider mailings in about 14 weeks. (Note: If you request services or information from an AARP service provider directly, we may still need to confirm to the provider that you are an eligible AARP member). You may also elect not to receive information about AARP activities, such as legislative events and educational programs, or about the activities of other AARP affiliates like the AARP Foundation.
For More Information
For more detailed information about our privacy practices, and about privacy on AARP.org, please review the frequently asked questions below. To exercise your choices, or ask questions about your membership information, please contact us online, by e-mail, by phone at 1-888-OUR-AARP (1-888-687-2277), or by mail:
AARP Membership Center
3200 E. Carson Street
Lakewood, CA 90712
Privacy and AARP.org - Questions and Answers
In this policy, the terms "AARP," "we," "our," and "us" refer to AARP and its subsidiary, AARP Services, Inc. The terms "you" and "your" refer to AARP.org visitors like yourself.
1. Do I have to submit any personal information in order to use AARP.org?
You do not need to give us any information about yourself in order to access most of AARP.org. You can visit our pages, read our publications, and learn about our member services on a completely anonymous basis.
If you want to take advantage of some of the optional services available on AARP.org, however, we will sometimes request information that allows us to identify you ("personal information"). If you use the online form to join AARP or renew your membership, for example, we will ask for certain information to process your application (name, birth date, phone number, mailing address, e-mail address, e-mail permissions, and credit card number). If you register to receive e-mail newsletters, we will ask for your name, address, e-mail address, and birth date (or member number) so that we can send you the newsletters. We may also ask for personal information when you participate in other activities or services on AARP.org, such as surveys and discussion groups.
We also have relationships with certain providers and vendors that we have selected and approved to offer services and benefits on linked sites. On some of these sites, you may be asked to enter personal information in order to take advantage of their services or programs. If you decide to purchase services on the Web site of one of our member benefits service providers, the contracted member benefit provider offering the services may ask for your name, member number, address, and e-mail in order to contact you about the services. Examples of sites operated in conjunction with AARP Service Providers include: AARP Health Care Options and AARP Pharmacy Services. These sites may also have their own unique privacy policies that you should review.
Again, regardless of whether you are visiting AARP.org or an affiliated site, you do not have to disclose any personal information if you do not want to. You can always decide not to use the optional services that require the submission of such information. The choice is yours. We are only interested in offering you convenient online services that match your interests and needs.
2. Does AARP.org collect non-personal information, using "cookies" or otherwise?
We also collect other types of information that do not allow us to identify your name, e-mail address, or other personal characteristics. This "non-personal information" includes the number assigned to your computer whenever you access the Internet ("IP address"), and the type of browser you use. None of this non-personal information allows us to identify or contact you. We use this information to help us evaluate how AARP.org is being used. By gathering this information, we can learn, among other things, how many people visit AARP.org, which AARP.org pages are the most and least popular, and which other Web sites are the most frequent referral sources for AARP.org.
We use vendors for various purposes. For example, AARP uses a vendor to place AARP-approved banner advertisements on AARP.org. The cookies allow AARP to manage the delivery of these ads – for example, by counting the number of times a visitor has viewed different banners. If a visitor has viewed the same banner a number of times, AARP can use the vendor's system to automatically display different banners in the next visit. AARP has complete control over the banners that are placed on AARP.org through this system.
3. How is this information used, and can I control the uses?
Our primary purpose in collecting this information is to provide you with the services you request, and to evaluate and improve other services that we offer. As explained above, for example, we ask for information so that we can process your membership application, send you the e-mail newsletters to which you have subscribed, and provide you with special offers for AARP members. We store your membership information in our computer files, and use this information to service your membership account, send you publications like "AARP The Magazine" and the "AARP Bulletin," and answer any questions you may have about membership.
We may also use this information for other purposes. For example, we may review demographic information, survey results, and statistical analyses of AARP.org usage in order to help us evaluate, modify, and develop services that are likely to be of interest to our members.
On occasion, we will also use your membership information to send you notices in the mail or by e-mail about special member benefits, discounts, and offers. If you do not want to receive these mailings, you can:
e-mail us at email@example.com,
call us at 1-888-OUR-AARP (1-888-687-2277),
write to us at AARP Membership Center, 3200 E. Carson Street, Lakewood, CA 90712, or visit E-mail Updates on the Web.
If you have subscribed to any of the AARP.org e-mail newsletters, and would like to stop receiving them, follow the instructions at the bottom of each of the newsletters that you receive. Some affiliated sites may also send you promotional e-mails if you asked to receive them when you registered for their respective services. In addition, each issue of these e-mail newsletters or notices will always include instructions for unsubscribing. Again, these notices are designed to describe the benefits of AARP membership, but we do not want to send them to you if you are not interested in receiving them.
4. Is any information shared with other companies or organizations, and can I "opt out"?
AARP takes very seriously its responsibility to keep your personal information confidential and private. We do not sell or rent any of our members' personal information to telemarketers, mailing list brokers, or any other companies that are not offering AARP-endorsed services or benefits. As explained above, we share member information with the limited number of companies that we have selected to provide AARP member services. These "AARP Service Providers" include the insurance companies offering plans through AARP Health Care Options, and the financial institutions offering products through AARP Credit Card Services. Most of these AARP Service Providers are listed in our Products and Services page. Like most organizations, we also hire companies to provide certain administrative services that require access to member information, such as processing address labels, managing databases, and sending mailings ("approved vendors").
We require all of these AARP Service Providers and approved vendors to hold member information in strict confidence. These providers and vendors are contractually required to maintain the security and confidentiality of all member information, and are prohibited from using that information for any purpose other than providing the services specified in their contracts with AARP. We audit and monitor these companies to ensure that the member information is protected.
If you do not want us to share your personal information with AARP Service Providers, you can:
e-mail us at firstname.lastname@example.org,
call us at 1-888-OUR-AARP (1-888-687-2277),
write to us at AARP Membership Center, 3200 E. Carson Street, Lakewood, CA 90712, or
visit E-mail Updates on the Web.
If you ask us not to share your personal information, you should then stop receiving AARP Service Provider mailings in about 14 weeks. (Note: If you request services or information from an AARP Service Provider directly, we may still need to confirm to the provider that you are an eligible AARP member).
We may also disclose personal information when required to do so by law or when such action is necessary or appropriate to comply with legal process served on AARP, to protect and defend the rights or property of AARP, or to protect the personal safety of users of AARP.org. We reserve the right to contact the appropriate authorities in our discretion when visitors' activities appear to be illegal or inconsistent with our policies.
Finally, we may sometimes share aggregate statistics and non-personal information with the media, government agencies, advertisers, and other third-parties. For example, we may publish statistics on the number of members in various states, or the number of visitors to AARP.org. These aggregate statistics will not allow anyone to identify member names or other personal information.
6. Do privacy protections exist in AARP's Online Community?
It is important to understand that the information you submit in personal profiles, message boards, journals, chat rooms, and user groups is publicly displayed. Your messages will be seen by people and organizations not related to AARP, and may be used by these third parties to contact you. As a result, you should be very careful about the information that you publish online. Because these unrelated parties will also see your "User Name" on any postings that you make in online discussions, you may not want to use your full name. You can use your first name only, or use an assumed name, if you like. Read the Terms of Service to learn more about using the AARP Online Community.
7. How does AARP.org protect security and confidentiality?
In order to protect your personal information, we use technologies and processes such as encryption, access control procedures, network firewalls, physical security, and other measures. These measures increase the security and privacy of information traveling to, from, and within AARP.org. Only our authorized employees or agents carrying out permitted business functions are allowed to access personal information. Employees who violate our privacy access policies may be subject to disciplinary actions, including termination when appropriate.
In order to interact with AARP.org, we require you to use a password to protect your account from unauthorized access by others. If you do allow others, including family or household members, to access AARP members-only services through your personal password or to use your membership account number, please understand that you are responsible for the actions of those individuals.
From time to time, we may collect different types of information and use that information in different ways – for example, when we add features or services to AARP.org. In these cases, we may edit this policy to explain the new practices. Because protecting members' privacy is very important to us, we do not expect major changes in policy. However, if we do make significant changes in our practices, we will include announcements on the AARP.org home page so that you will know to review the revised policy.
8. Whom can I contact with privacy questions?
For more information about online privacy issues generally, we encourage you to visit the Web sites of the Federal Trade Commission, the Electronic Frontier Foundation, and the Electronic Privacy Information Center.